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    Customer Success Manager (CSM) - Project Management

    • On-site, Remote, Hybrid
      • Europe
    • Customer Success

    Job description

    Flowie is revolutionizing procurement and finance operations. We’re seeking experienced Customer Success Manager (CSM) to join our innovative team and ensure customer satisfaction and retention, contributing to our rapid growth and success.

    Our Vision
    At Flowie, our goal is to become the most beloved collaboration platform for B2B companies, simplifying complexities in operations and empowering financial and procurement teams.

    Company Overview
    Flowie tackles outdated business collaboration tools, offering a modern solution that streamlines data sharing, decision-making, and integration with company data stacks, particularly in procurement and finance.

    About us

    Flowie is one of the fastest growing Fintechs in France, rapidly expanding across Europe.
    In 1 year of existence, we’ve managed to :

    💻 Make ourselves known as a groundbreaking procurement and financial software for industrial midmarket and enterprise businesses. Wining internationnal RFPs.

    👨‍👩‍👧‍👦 Recognized as Future40, DeepTech, and incubated by StationF, BNP and Euratech

    💰 Become cashflow positive after 3 months of selling, reaching 1M€/y within 6 months

    🌍 Build an international environment with more than 6 nationalities, with a strong remote-friendly culture, where 50% of the employees are already working from all parts of Europe

    🤝 Earn the trust of hundreds of customers, with a fast expansion in West Europe

    The Role

    As a CSM at Flowie, you will ensure the success and satisfaction of our customers, providing them with the support and guidance they need to fully utilize our platform and achieve their business goals.

    Key Responsibilities:

    1️⃣ Client-Specific Deployment Needs:

    • Lead the onboarding process for new clients on the Flowie platform.

    • Facilitate workshops to gather and formalize clients' business requirements.

    • Train key users and client teams on how to use the platform effectively.

    2️⃣ Solution Deployment:

    • Act as the Project Manager for client deployments.

    • Oversee project orchestration from start to finish.

    • Plan and manage all project phases (kick-off, analysis, configuration, testing, and go-live).

    • Identify and resolve any technical or functional roadblocks.

    • Coordinate with internal technical teams to ensure seamless integration and execution.

    3️⃣ Client Relationship Management:

    • Serve as the main point of contact for clients during deployment and UAT phases.

    • Ensure personalized support to meet client expectations.

    • Monitor client satisfaction and leverage feedback to continuously improve processes.

    4️⃣ Internal Coordination:

    • Work closely with the Product and Technical teams to ensure smooth project delivery.

    • Contribute to the continuous improvement of onboarding tools and processes.

    Job requirements

    Requirements

    Education: Master’s degree (Bac+5) in Project Management, IT, Engineering, or Business School with a specialization in Digital.

    Languages: Fluent in French and English (both written and spoken).

    Experience: 3 to 5 years in a similar role, ideally with knowledge of Finance or Procurement sectors.

    Personal Qualities: Strong organizational skills, attention to detail, proactivity, analytical mindset, and excellent interpersonal skills.

    What We Offer

    • Competitive salary and performance-based bonuses.

    • Flexible work from home (2 days of WFH / week).

    • Comprehensive health insurance (Mutuelle).

    • Gymlib membership.

    • Moka financial wellness program.

    • Opportunities for professional development.

    • Stock options.

    Application Process

    1. Interview with the VP Customer Success.

    2. Interview with the CRO.

    3. Meet-ups with members of the tech team and the business team.

    4. Final interview with the CEO.

    Join Flowie and be part of a team that is revolutionizing procurement and finance operations.

    If you're hesitating, we encourage you to apply anyway: worst case scenario, you might lose a few minutes, and in the best case, it will be the start of a meaningful and long-lasting collaboration. We also want to emphasize that we fully embrace diversity and that we're doing our best to create a safe and inclusive environment. We are committed to providing equal employment opportunities regardless of gender, sexual orientation, origin, disabilities, or any other traits that make you who you are.

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